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Call Center

Associates in our Transformco® Call Centers support our members through their channel of choice: phone, chat or email. Whether the goal is to assist with a simple product repair over the phone, resolve a delivery issue, sell a Home Warranty or appliance replacement part, or schedule a kitchen remodeling project, our goal is to provide an outstanding member experience and offer products or services that improve the lives of our members. Career opportunities include Call Center Agent, Manager, and Support positions, with career path opportunities in each of our locations.

Successful Call Center Agent Candidates:

  • Use communications and influencing skills to serve customers and members by phone
  • Provide service and/or sales support, offering solutions and products that meet member needs
  • Care about helping others, use strong communications skills, have basic computer skills, and demonstrate the ability to offer solutions or products to the members
  • Are able to work the schedules available, which may include evenings and/or weekends
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